Term Of Service Kurir Kilat

These Terms and Conditions (“T&C”) constitute a legally binding agreement between Us and You. If You do not agree to any part or all of the provisions in these T&C, You are requested to immediately cease using the Platform and Services provided by Us. By continuing to use the Platform or Services, You are deemed to have understood and agreed to all provisions set forth in these T&C.

Shipping Orders are placed by You and will be carried out by the Courier. You and the Courier are fully responsible for any Shipping Orders conducted through this Platform. In the event that there are additional fees (including but not limited to taxes) arising from any transactions on the Platform, We, as the provider of the online platform, shall not be responsible for the payment of such additional fees. These additional fees shall be the obligation of the relevant parties in accordance with applicable regulations.

If You violate any provision of these T&C, We reserve the right to immediately restrict, terminate, or suspend Your access to the Platform and/or Services, including access to Your Account, with or without prior notice. Any consequences arising from such restriction, termination, or suspension shall not be Our responsibility, including but not limited to any loss of potential profits. By agreeing to these T&C, You agree to release and hold Us harmless from any and all claims and/or demands arising in connection with the restriction, termination, or suspension of Your access to the Platform and/or Services, including claims from any third party.

The Platform and/or Services are provided on an “as is” and “as available” basis. We make no representations or warranties that the Platform and/or Services will be free from defects or errors, or that they will be uninterrupted, and We may discontinue the Platform and/or Services at any time. Furthermore, We make no representations or warranties regarding the platform, data, and/or services, including the accuracy and completeness of shipping services provided by the Courier.

By agreeing to these T&C, You are deemed legally competent under the laws of Indonesia. If You are acting as an employee, agent, or representative on behalf of another individual, organization, business entity, legal entity, or other party, You hereby represent and warrant that You are duly authorized and have the authority to act on behalf of such party, and these T&C shall be binding upon the party You represent. If You are not legally competent (including but not limited to minors, individuals under guardianship, or unauthorized representatives), You are not permitted to use the Services without the assistance and consent of Your legal guardian.

“You” means a User of the Platform, whether or not you have registered an Account.

“Account” means your registered account on the Platform, which you use to conduct transactions on the Platform.

“Shipping Order” means a request submitted by the User to the Courier to perform pickup (if applicable) and deliver the Goods to the Recipient’s address specified by the User.

“Terms and Conditions” or “T&C” means the terms and conditions of the Platform and Services provided by Us as set out on this page, including any amendments and/or additions from time to time.

“We” means PT FLIK TEKNOLOGI INDONESIA, a limited liability company established and governed under the laws of the Republic of Indonesia.

“Courier” means a logistics courier or Our partner responsible for carrying out the pickup (if applicable) and delivery of Goods.

“Services” means the information, services, and/or functions provided by Us on the Platform.

“Platform” means (i) the web and/or mobile version created, owned, and operated by Us, currently accessible at https://merchant.flik.co.id and any changes to such URL from time to time; and/or (ii) the mobile application created, owned, and operated by Us, including iOS and Android versions and any updates from time to time.

“Recipient” means the party designated by the User to receive the Goods delivered by the Courier.

“User” means any party accessing the Platform and/or Services.

“Package” means goods that are packaged by You for delivery to the Recipient.

“Privacy Policy” means the privacy policy established and displayed by Us at https://flik.co.id/privacy-policy, including any amendments made from time to time.

“Dashboard” means the web-based dashboard consisting of a shipment management system owned and managed by Us, which connects You and the Courier for the delivery of Goods.

You may register an account through the portal provided by Us. By registering an Account, You acknowledge, agree, and consent to Us managing, storing, and processing the data and information You provide in accordance with the applicable Privacy Policy.

You are required to provide complete, valid, accurate, and up-to-date data and information about Yourself when registering an Account. You represent and warrant that all personal data and information provided to Us, including but not limited to your phone number, email address, and address, are accurate, under Your control, and that You have the right to share such data with Us.

You are required to notify Us of any changes to Your personal data. We shall not be responsible for any losses arising from Your failure to update such information.

You must immediately notify Us if You become aware of or suspect that Your Account has been used without Your knowledge or consent. We will take any actions deemed necessary based on Our assessment of such unauthorized use, including but not limited to restricting, suspending, or terminating Your Account.

Your Account will remain active unless permanently terminated, either at Your request or in accordance with Our policies.

You acknowledge and agree to use the Platform and Services provided by Us solely for lawful purposes. You may not use the Platform and Services for any illegal or unauthorized purposes, including but not limited to copyright infringement, trademark violations, or unauthorized access to or use of the Dashboard.

Without prejudice to the foregoing, You acknowledge and agree that in using the Platform, whether intentionally or unintentionally, You are prohibited from:

a. Violating any rights of any party, including but not limited to intellectual property rights belonging to Us or others.

b. Impersonating or misrepresenting Yourself as another person or entity, or providing false, inaccurate, or misleading information.

c. Engaging in any conduct that may harm or disrupt other users, Couriers, or any third party, including but not limited to transmitting or distributing content that is offensive, abusive, immoral, or disruptive to public order.

d. Transmitting, distributing, or disseminating harmful materials or technologies through the Platform, including but not limited to viruses, worms, trojans, or logic bombs.

e. Interfering with or disrupting systems or networks connected to the Platform.

f. Engaging in any form of fraud or fraudulent activity.

g. Interfering with, intercepting, or otherwise causing harm to the Platform, its servers, or hosting infrastructure, resulting in improper operation. 

We may provide Users with the option to use shipping insurance services offered by the Courier and/or Our insurance partners.

Insurance claims shall be submitted to the insurance provider, whether from the Courier or Our insurance partners. Claim submissions will be subject to the terms and conditions set by the insurance provider, including but not limited to claim requirements and maximum compensation limits.

You acknowledge and agree that We cannot guarantee the approval of any claim You submit. At Our sole discretion, We may assist You in forwarding Your claim.

You are required to regularly review all claim processes and requirements, which may be updated from time to time by the Courier and/or Our insurance partners, with or without prior notice, each time You place a Shipping Order.

To protect Your rights in using the Platform and/or Services, We have established a Privacy Policy which forms an integral part of these T&C.

Our Platform and its content, including but not limited to text, graphics, logos, and images, are owned by Us or Our licensors and are protected by copyright and other intellectual property laws. You may not use, copy, reproduce, distribute, transmit, display, or create derivative works from Our Platform or its content without Our prior written consent.

These T&C, along with all rights and obligations arising from the contractual relationship between the parties, shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

You acknowledge and agree that We have the right to terminate or suspend Your access to the Platform and/or Services at any time, without prior notice and for any reason, including but not limited to Your violation of these T&C.

In the event of any dispute in connection with the Services, You agree to first resolve such dispute through mutual deliberation. If no agreement is reached within 30 (thirty) calendar days from the commencement of such deliberation, all disputes shall be resolved through the South Jakarta District Court. 

We reserve the right to update these T&C and/or the Privacy Policy at any time by publishing them on the Platform and Dashboard. You acknowledge and agree that You are responsible for reviewing any such updates. If You do not agree with any updates, You must immediately cease using and/or accessing the Platform and Dashboard. By continuing to use the Platform and/or Dashboard after such updates, You agree to the revised T&C and/or Privacy Policy.

You acknowledge and agree that We shall not be liable for any failure to provide the Platform and/or Services due to force majeure events, which are circumstances beyond Our control, including but not limited to natural disasters (such as floods, landslides, volcanic eruptions, hurricanes, storms, earthquakes, tsunamis, or lightning), riots, civil unrest, war (declared or undeclared), fires, embargoes, strikes, sabotage, power outages, telecommunications disruptions, and/or any decisions, policies, regulations, or actions taken by authorities that directly or indirectly hinder or delay the performance of Our obligations.

You acknowledge and agree that We shall not be liable for any direct, indirect, incidental, special, or consequential damages of any kind arising from the use of the Platform and/or Services, whether or not We have been advised of the possibility of such damages.

You understand that We are not obligated to provide any compensation for loss, damage, or defects to the Package, whether resulting from inadequate packaging by You, the delivery process by the Courier, or force majeure events. However, We are obligated to assist You by coordinating with the Courier or other relevant parties to facilitate compensation for Your losses.

You acknowledge and agree that if any provision of these T&C or the Privacy Policy is deemed prohibited or unenforceable in any jurisdiction, such prohibition or unenforceability shall not affect the remaining provisions or the validity and enforceability of these T&C or the Privacy Policy.

You acknowledge and agree that no provision of these T&C shall be deemed waived without a written statement or agreement from Us. 

You acknowledge and agree that none of Your rights or obligations under these T&C may be assigned to any party without Our prior consent. However, You acknowledge and agree that We may assign some or all of Our obligations under these T&C to any party, with or without prior notice.

If You have any questions regarding these T&C and the Services, please contact us at: support@flik.co.id